Every merch item is printed specifically for your order, so our policy looks a little different than a typical retailer's.
Apparel, mugs, and metal signs are printed on demand once you order — nothing is pre-made or restocked. Because of that, we can't accept returns or exchanges for reasons like ordering the wrong size, color, or simply changing your mind. Please double-check size charts and options before checking out.
If your merch arrives damaged, defective, misprinted, or isn't what you ordered, contact us within 30 days of delivery with your order number and a photo of the issue. We'll work with our fulfilment partner, Printify, to get you a free reprint or a refund — whichever makes sense for the issue.
We don't offer direct exchanges (e.g. swapping for a different size or color), since each item is produced individually. If a reprint is warranted, it'll be made correctly to your original order details.
The on-site eBook (PDF/EPUB) is a digital download, so it's non-refundable once it's been accessed. If you run into a technical problem downloading or opening your file, contact us and we'll get it sorted.
Single-copy paperback, Kindle, and Audible purchases are sold directly through Amazon and Audible, so returns and refunds for those orders are handled under Amazon's and Audible's own return policies. For bulk/wholesale author-copy orders placed through this site, contact us if there's a problem with your order and we'll work with you on a resolution.
Have a problem with an order? We want to make it right.
Contact us — see also our shipping policy for delivery times.